Privacy & Cookie Policy
At Akali Antwerp, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have as a customer or visitor. We encourage you to read this carefully so you know exactly how your information is handled.
1. Collection of Personal Data
We only collect personal data that you voluntarily provide to us. This may happen when you place an order on our website, contact us via email or our contact form, subscribe to our newsletter, or otherwise share your information with us directly.
The personal data we may collect includes your name, email address, phone number, shipping address, and any other details you choose to provide during the ordering or communication process.
2. Use of Personal Data
We use your personal data only for legitimate purposes and never more than necessary. Specifically, we may use your information to process and fulfill your orders, respond to your questions and messages, provide updates about your purchases, send you newsletters, promotions, or offers related to our products and services (only when you have given consent), and to analyze and improve our website, services, and marketing campaigns.
We do not use your data for any purpose other than those listed above without informing you first.
3. Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once your data is no longer needed, we will delete it securely. In some cases, we may be legally required to retain certain data for a longer period, in which case we will comply with those legal obligations.
4. Data Security
We take the protection of your personal data seriously. We have put in place appropriate technical and organizational measures to safeguard your information against loss, misuse, unauthorized access, or disclosure. While no system is completely infallible, we continuously work to keep your data as secure as possible.
5. Sharing with Third Parties
We do not sell or share your personal data with third parties for their own commercial purposes. We may share your data with trusted service providers who assist us in operating our website, processing orders, or running marketing and analytics tools. These parties are only given access to the data they need to perform their specific services, and they are required to handle it with the same level of care and confidentiality.
We may also share your data if required to do so by law or in response to a valid legal request.
6. Cookies
Our website uses cookies and similar technologies to ensure the proper functioning of the website, analyze visitor behavior and website traffic, improve the overall user experience, and support our marketing and advertising efforts.
Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and provide a more personalized experience. You can adjust your browser settings at any time to refuse cookies or to receive a notification when cookies are being placed. Please be aware that disabling certain cookies may affect the functionality of parts of our website.
7. Your Rights
As a user, you have the following rights regarding your personal data:
The right to request access to the personal data we hold about you. The right to request corrections to any inaccurate or incomplete data. The right to request the deletion of your personal data, subject to any legal obligations we may have to retain it. The right to object to the processing of your data, including for direct marketing purposes. The right to withdraw your consent at any time, where our processing is based on your consent.
To exercise any of these rights, simply contact us at info@akaliantwerp.com and we will respond to your request as quickly as possible, and in any case within the legally required timeframe.
8. Changes to this Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or applicable legislation. The most recent version will always be available on our website. We encourage you to check this page periodically to stay informed.
9. Questions?
If you have any questions about this policy or about how we handle your personal data, please don't hesitate to contact us at info@akaliantwerp.com. We are always happy to help.
